Redirect your bare domain

People often type yourstore.com without the www. Once www.yourstore.com is connected, Rubikc can send those visitors there, keeping the rest of the address they typed. It takes one record and works with every DNS provider.

This is optional, and only for a www domain. A domain such as shop.yourstore.com has no matching bare domain to redirect.

Before you start

www.yourstore.com must already be Active on the Domain screen. Until it is, Rubikc refuses to serve the bare domain.

If your bare domain runs your existing shop or another site, leave it alone: this record moves all of its traffic to Rubikc.

If yourstore.com is itself in your Custom Domains list, connected with an ALIAS or ANAME record, it cannot also be redirected. The fourth step says Not available until you remove it from the list.

Add the record

On Settings › Domain, the www domain shows a fourth step, Optional: redirect yourstore.com, with the value to copy.

Field	Value
Type	A
Name / Host	Your bare domain. Many providers write it as @
Value	Shown in Rubikc — copy it

Replace what is already there

The bare domain must point only at Rubikc. Delete any other A records on it, and any ALIAS, ANAME or URL forwarding records your provider offers for the bare domain. Delete AAAA records on it too, unless the Domain screen gives you an AAAA value to add.

Leave the three www records exactly as they are.

Check it

Check looks the record up, and the fourth step shows Matches once it is right. If the record is correct but Wrong value stays, open Latest DNS probe details: an old A or AAAA record is still there next to the new one.

Then open http://yourstore.com in a browser. The first visit can take a few seconds while the certificate is issued. After that it is instant, and the certificate renews on its own.

If it does not redirect

• Your old site still loads. DNS has not caught up yet, or an old A record is still in place. Wait, then check again.
• The browser shows a certificate error. www.yourstore.com is not Active, or the record has only just taken effect. Confirm the badge, wait a minute, and reload.
• You are removing the www domain. Change the bare domain’s record at the same time. Rubikc stops renewing its certificate, so the redirect breaks within a few months if the record stays.

If it isn't workingProblems with the www records themselves.